Privacy Policy

LOCAL DUKAN – PRIVACY POLICY

Effective Date: 4 September 2026

Last Updated: 4 September 2026

Local Dukan is owned and operated by FINDMINE RETAIL INDIA OPC PRIVATE LIMITED (“Local Dukan,” “Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when customers, sellers, merchants, drivers, delivery executives, service professionals, and other users access or use the Local Dukan website, mobile applications, and related services.

By accessing or using Local Dukan, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Legal Entity: FINDMINE RETAIL INDIA OPC PRIVATE LIMITED

Operational Office:

Flat No. 302, Second Floor,

Beside Sahastra Hospital, Main Road,

Sangareddy, Telangana – 502001

General Email: contact@localdukan.com

Customer Support: +91 80743 38345

Website: https://localdukan.com

For personal data processed in connection with Local Dukan, FINDMINE RETAIL INDIA OPC PRIVATE LIMITED acts as the Data Fiduciary or responsible entity to the extent applicable under Indian law.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

•The Local Dukan customer application;

•Local Dukan partner, driver, vendor, or service-provider applications;

•The Local Dukan website;

•Order, booking, delivery, taxi, shopping, and parcel services;

•Customer-support communications;

•Promotional campaigns and referral programmes;

•Seller, merchant, driver, and service-partner registration;

•Franchise-related enquiries; and

•Other Local Dukan services that refer to this Policy.

This Policy does not govern independent websites, applications, or services operated by third parties.

3. Personal Data We Collect

The personal data we collect depends on how you use Local Dukan.

3.1 Account and Contact Information

We may collect:

•Full name;

•Mobile number;

•Email address;

•Profile photograph;

•Password or authentication information;

•OTP verification details;

•Saved addresses;

•Preferred language;

•Referral code; and

•Account preferences.

3.2 Location Information

With device permission, we may collect:

•Current or approximate location;

•Precise GPS location;

•Pickup and drop locations;

•Delivery addresses;

•Saved places such as home or work;

•Route and trip information; and

•Driver or delivery-executive location during active trips or deliveries.

Location information helps us provide service availability, nearby seller discovery, delivery assignment, route tracking, taxi booking, pricing, safety support, and fraud prevention.

Users can manage location permissions through device settings. Disabling location access may prevent certain services from functioning correctly.

3.3 Order and Transaction Information

We may collect:

•Products or services ordered;

•Seller or merchant details;

•Order value;

•Delivery and service charges;

•Coupon and wallet usage;

•Cancellation and refund history;

•Transaction reference numbers;

•Payment status;

•Billing information;

•Invoices;

•Delivery confirmation; and

•Customer complaints or dispute information.

Payments may be processed through authorised third-party payment providers. Local Dukan does not ordinarily store complete card numbers, CVV details, UPI PINs, or online-banking passwords.

3.4 Taxi and Delivery Information

For taxi, delivery, and parcel services, we may collect:

•Pickup and destination details;

•Route and distance information;

•Estimated and final fare;

•Ride or delivery status;

•Driver and vehicle information;

•Delivery OTP or confirmation;

•Parcel descriptions;

•Sender and recipient details;

•Emergency or safety reports; and

•Communications relating to the booking.

3.5 Seller, Driver and Service-Partner Information

For sellers, merchants, drivers, delivery executives, technicians, and other partners, we may collect:

•Name and contact information;

•Business name and address;

•Government-issued identification;

•Profile photograph;

•Bank-account and payout information;

•Tax-registration details;

•Driving licence;

•Vehicle registration and insurance;

•Business licences and certificates;

•Background-verification information where permitted;

•Service areas and working hours;

•Earnings, commissions, and transaction history;

•Ratings and performance information; and

•Live or recent location during active operations.

3.6 Device and Technical Information

We may automatically collect:

•Device type and model;

•Operating system and application version;

•IP address;

•Browser type;

•Device identifiers;

•Language and time-zone settings;

•Login timestamps;

•Crash reports;

•Diagnostic information;

•Application activity;

•Pages or features accessed;

•Referral source;

•Cookies and similar technologies; and

•Security and fraud-detection logs.

3.7 Communications and User Content

We may collect information you provide through:

•Customer-support calls;

•Emails;

•WhatsApp or SMS communications;

•In-app chat;

•Complaints and feedback;

•Ratings and reviews;

•Product listings;

•Images and videos;

•Service requests; and

•Social-media interactions.

Calls may be recorded for quality, training, safety, dispute resolution, and fraud-prevention purposes where disclosed and legally permitted.

3.8 Device Permissions

Depending on the services used, the Local Dukan application may request access to:

•Location;

•Camera;

•Photos or device storage;

•Notifications;

•Microphone, where necessary;

•Phone or calling functionality; and

•Other device features required to provide a requested service.

Permissions are requested only where relevant. Users may manage them through device settings, although disabling a required permission may limit application functionality.

4. How We Collect Personal Data

We may collect personal data:

•Directly from you;

•Automatically through the website or application;

•From sellers and merchants;

•From drivers and delivery executives;

•From service professionals;

•From payment gateways;

•From courier and logistics providers;

•From analytics and technology providers;

•From referral or promotional programmes;

•From publicly available sources where legally permitted; and

•From government or verification databases where authorised.

5. How We Use Personal Data

We may use personal data to:

Provide and Manage Services

•Create and manage user accounts;

•Verify mobile numbers and identities;

•Display nearby sellers and services;

•Process food, grocery, meat, and shopping orders;

•Provide taxi, delivery, and parcel services;

•Assign drivers, delivery executives, and service professionals;

•Enable order and trip tracking;

•Process payments, wallet credits, refunds, and payouts;

•Provide invoices and transaction records; and

•Complete requested services.

Communicate With Users

•Send OTPs and account notifications;

•Provide order and booking updates;

•Send delivery and trip alerts;

•Respond to questions and complaints;

•Provide safety-related communications;

•Notify users about policy or service changes; and

•Send promotional communications where permitted.

Improve and Personalise Local Dukan

•Understand how users interact with the Platform;

•Improve application performance;

•Diagnose technical problems;

•Personalise recommendations;

•Improve search results;

•Develop new products and services;

•Measure campaign effectiveness; and

•Conduct analytics and research.

Safety, Security and Fraud Prevention

•Detect suspicious transactions;

•Prevent account misuse;

•Investigate fake orders or listings;

•Protect customers and partners;

•Verify delivery, ride, and service completion;

•Resolve disputes;

•Enforce Platform policies; and

•Meet cybersecurity obligations.

Legal and Regulatory Purposes

•Maintain legally required records;

•Respond to valid government or legal requests;

•Comply with tax and accounting requirements;

•Establish, exercise, or defend legal claims;

•Investigate unlawful activities; and

•Comply with applicable laws and regulations.

6. Grounds for Processing

Depending on the circumstances and applicable law, we process personal data based on:

•Your consent;

•Information voluntarily provided to receive a requested service;

•Performance and fulfilment of an order or booking;

•Compliance with legal obligations;

•Safety and emergency requirements;

•Prevention, detection, and investigation of fraud or unlawful activity; and

•Other lawful grounds permitted under applicable law.

Where processing is based on consent, you may withdraw that consent through available account settings or by contacting us.

Withdrawal will not affect processing already completed lawfully. Certain services may become unavailable where the relevant information is necessary to provide them.

7. How We Share Personal Data

We may share personal data only where reasonably necessary for the purposes described in this Policy.

7.1 Sellers and Merchants

We may share a customer’s name, contact information, order details, delivery address, and special instructions with the seller fulfilling the order.

7.2 Drivers and Delivery Executives

We may share pickup, delivery, destination, recipient, and communication information required to complete a ride or delivery.

Phone numbers may be shared directly or through a masked-calling facility where available.

7.3 Service Professionals

We may share the customer’s contact details, address, booking information, equipment details, and service instructions with the assigned service professional.

7.4 Courier and Logistics Partners

For long-distance shopping orders and parcels, we may share recipient, address, phone number, parcel, and tracking information with courier or logistics providers.

7.5 Payment Providers

Payment and transaction information may be shared with banks, UPI providers, payment gateways, wallet-service providers, and financial institutions for payment processing, refunds, reconciliation, fraud detection, and legal compliance.

7.6 Technology and Business-Service Providers

We may use service providers for:

•Cloud hosting;

•Data storage;

•Application development;

•Analytics;

•Maps and navigation;

•Customer support;

•OTP, SMS, email, push notifications, and WhatsApp communication;

•Fraud detection;

•Identity verification;

•Accounting and auditing; and

•Cybersecurity.

These providers may process information only as required to perform their services and subject to appropriate contractual and security requirements.

7.7 Legal and Government Authorities

We may disclose personal data where required to:

•Comply with a law, court order, or lawful government request;

•Respond to law-enforcement authorities;

•Protect the rights or safety of users or the public;

•Investigate fraud, cyber incidents, or unlawful activity; or

•Establish, exercise, or defend legal claims.

7.8 Business Transfers

If Local Dukan or its business is reorganised, merged, acquired, financed, or transferred, relevant information may be shared with professional advisers and potential or actual transaction participants, subject to confidentiality and applicable law.

8. Personal Data We Do Not Sell

Local Dukan does not sell personal data for monetary consideration.

We may share necessary information with sellers, service partners, drivers, delivery executives, courier partners, payment providers, and technology providers to operate the services described in this Policy.

9. Cookies and Similar Technologies

Our website and applications may use cookies, software-development kits, pixels, local storage, and similar technologies to:

•Keep users signed in;

•Remember preferences;

•Maintain application security;

•Understand application usage;

•Measure performance;

•Diagnose errors;

•Prevent fraud; and

•Measure marketing effectiveness.

Users may manage cookies through browser settings. Disabling essential cookies may affect website functionality.

10. Marketing Communications

Where permitted, Local Dukan may send information about:

•Offers and discounts;

•New services;

•Seller promotions;

•Referral programmes;

•Wallet benefits;

•Business updates; and

•Local Dukan campaigns.

Users may opt out of non-essential marketing communications by:

•Using the unsubscribe option provided;

•Changing notification preferences;

•Revoking relevant device permission; or

•Contacting customer support.

Users may continue to receive essential messages relating to OTPs, account security, orders, bookings, payments, deliveries, refunds, and policy updates.

11. Data Retention

We retain personal data only for as long as reasonably necessary to:

•Provide requested services;

•Maintain active accounts;

•Complete orders, payments, refunds, and payouts;

•Resolve complaints and disputes;

•Prevent fraud and abuse;

•Meet tax, accounting, legal, and regulatory obligations;

•Maintain cybersecurity records; and

•Establish or defend legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal data is no longer required, we may delete, anonymise, aggregate, or securely restrict access to it, unless continued retention is required or permitted by law.

12. Data Security

Local Dukan uses reasonable technical, administrative, and organisational safeguards designed to protect personal data against:

•Unauthorised access;

•Loss;

•Misuse;

•Alteration;

•Disclosure; and

•Destruction.

Security measures may include access controls, authentication, encryption where appropriate, secure transmission, monitoring, backups, logging, and restricted employee or service-provider access.

No internet service or electronic-storage system can be guaranteed to be completely secure. Users should protect their passwords and OTPs and immediately report suspicious account activity.

13. Personal Data Breach

If a personal data breach occurs, Local Dukan will take reasonable steps to:

•Contain and investigate the incident;

•Reduce possible harm;

•Restore affected systems;

•Preserve required records;

•Notify appropriate authorities where legally required; and

•Notify affected users where required under applicable law.

Users should immediately report suspected account or data misuse to contact@localdukan.com.

14. Children’s Privacy

Local Dukan is not intended for independent use by children below 18 years of age.

A child may use Local Dukan only under the supervision of a parent or lawful guardian and with legally valid consent where required.

We do not knowingly engage in tracking, behavioural monitoring, or targeted advertising directed at children where prohibited by law.

If we learn that a child’s personal data has been collected without required authorisation, we will take appropriate steps to delete or restrict it.

15. User Rights

Subject to applicable law, users may have the right to:

•Request information about personal data being processed;

•Obtain a summary of processing activities;

•Request correction of inaccurate information;

•Request completion of incomplete information;

•Update outdated information;

•Request erasure of personal data where legally applicable;

•Withdraw consent where processing is based on consent;

•Opt out of non-essential promotional communications;

•Raise a grievance concerning personal data;

•Nominate another individual to exercise applicable rights in the event of death or incapacity; and

•Make a complaint to the competent authority where available under law.

We may verify the requester’s identity before processing a privacy-rights request.

Some information may be retained where required for legal compliance, fraud prevention, ongoing transactions, dispute resolution, cybersecurity, or the establishment or defence of legal claims.

16. Account Correction and Deletion

Users may update certain account information through the application where the feature is available.

To request account deletion or correction, contact:

Email: contact@localdukan.com

Phone: +91 80743 38345

Deleting an account may not immediately delete information that must be retained for:

•Pending orders or bookings;

•Payment reconciliation;

•Refunds or wallet disputes;

•Tax and accounting obligations;

•Fraud or safety investigations;

•Legal claims; or

•Other legally required purposes.

Once applicable obligations are completed, remaining personal data will be deleted, anonymised, or restricted according to our retention practices.

17. Location Data Controls

Location information is necessary for features such as:

•Nearby store discovery;

•Serviceability checks;

•Taxi pickup and drop;

•Delivery tracking;

•Driver assignment;

•Route estimation; and

•Safety assistance.

Users may disable location access through device settings. Drivers and delivery executives may be required to keep location access enabled while online, accepting orders, completing deliveries, or providing rides.

Local Dukan does not intend to track a driver, delivery executive, or customer beyond what is reasonably required for service operations, safety, fraud prevention, or legal compliance.

18. Third-Party Websites and Services

Local Dukan may contain links to third-party websites, payment services, maps, social-media pages, seller pages, or applications.

These third parties operate under their own privacy policies. Local Dukan is not responsible for their independent privacy or security practices.

Users should review the applicable third-party privacy policy before providing personal information.

19. Cross-Border Processing

Some technology, cloud, communication, analytics, or support providers may process information using systems located outside the user’s state or outside India.

Where cross-border processing occurs, Local Dukan will take reasonable steps to use appropriate providers and comply with applicable transfer restrictions and legal requirements.

20. User Responsibilities

Users must:

•Provide accurate information;

•Keep account credentials and OTPs confidential;

•Avoid sharing another person’s personal data without authority;

•Use the Platform lawfully;

•Report suspected fraud or unauthorised access;

•Avoid uploading unlawful or sensitive information unnecessarily; and

•Review permissions before granting application access.

Local Dukan will never ask users to share their UPI PIN, CVV, internet-banking password, or complete OTP for receiving a refund.

21. Changes to This Privacy Policy

Local Dukan may update this Privacy Policy to reflect changes in:

•Services;

•Technology;

•Data-processing practices;

•Legal requirements; or

•Business operations.

Material changes may be communicated through the application, website, email, SMS, or another appropriate method.

The revised Privacy Policy will become effective from the date displayed at the top of the page.

22. Privacy and Grievance Contact

For privacy requests, account deletion, correction, consent withdrawal, or formal grievances, contact:

Grievance Officer: Tekmal Bharath Kumar

Email: bharathkumar@localdukan.com

Contact Number: +91 80743 38345

Operational Office:

Flat No. 302, Second Floor,

Beside Sahastra Hospital, Main Road,

Sangareddy, Telangana – 502001

Please include:

•Your full name;

•Registered mobile number or email;

•Nature of the request;

•Relevant order or booking ID, if applicable; and

•Any information reasonably necessary to verify your identity and process the request.

Privacy requests and grievances will be acknowledged and handled within the period required under applicable law.

23. General Contact Information

Local Dukan

Owned and operated by: FINDMINE RETAIL INDIA OPC PRIVATE LIMITED

Operational Office:

Flat No. 302, Second Floor,

Beside Sahastra Hospital, Main Road,

Sangareddy, Telangana – 502001

Email: contact@localdukan.com

Customer Support: +91 80743 38345

Support Availability: Based on applicable operational hours, service availability, and customer location.

Website: https://localdukan.com