Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you browse the website, submit an inquiry, register for platform access, place orders, request services, or communicate with us.

• Contact details such as name, phone number, email address, and address.
• Account and profile details shared by customers, vendors, service partners, drivers, delivery teams, or other platform users.
• Order, booking, service, and transaction information.
• Location information where relevant for delivery, transport, or zone-based service assignment.
• Device, browser, log, and usage data for analytics, security, and service improvement.
• Documents and verification records where required for onboarding or compliance.

2. How We Use Information

We use collected information to operate, improve, secure, and support Local Dukan and its related business workflows.

• To provide access to shopping, booking, mobility, delivery, and related platform services.
• To process inquiries, orders, bookings, payments, confirmations, and support requests.
• To assign vendors, service executives, drivers, or delivery partners where applicable.
• To improve website content, app experiences, platform reliability, and operational quality.
• To send important service updates, approvals, transactional notifications, or security alerts.
• To comply with legal, tax, fraud-prevention, and internal business requirements.

3. Cookies and Analytics

Local Dukan may use cookies, session tools, analytics scripts, and similar technologies to understand website traffic, remember preferences, maintain session security, and improve user experience. You may limit cookies through your browser settings, but some site features may not function as intended.

4. Sharing of Information

We do not sell personal information as a public data product. We may share information only where necessary to operate the platform or comply with law.

• With vendors, service partners, drivers, delivery teams, and related parties needed to fulfill a request.
• With payment processors, hosting providers, storage providers, messaging providers, and technical service vendors.
• With administrators and authorized operational staff managing Local Dukan workflows.
• With government authorities, law enforcement, auditors, or legal advisors when required by law or to protect rights and safety.

5. Data Retention

We retain information for as long as it is reasonably necessary for platform operations, customer support, legal compliance, business records, fraud prevention, dispute handling, and service improvement. Retention periods may vary depending on the type of record and applicable obligations.

6. Data Security

We use reasonable technical, operational, and administrative safeguards to protect information against unauthorized access, misuse, alteration, disclosure, or loss. Even so, no internet-based service or storage system can be guaranteed to be completely secure.

7. Third-Party Services

Local Dukan may rely on third-party services for hosting, storage, analytics, communication, mapping, payment processing, and media delivery. Those services may process information under their own terms and privacy practices. We encourage users to review relevant third-party policies where needed.

8. Your Rights and Choices

Depending on your relationship with Local Dukan and local legal requirements, you may request access to your data, correction of inaccurate information, deletion of certain data, or clarification about how your information is being used. Some requests may be limited by legal, security, contractual, or operational requirements.

9. Children's Privacy

Local Dukan is not intended for use by children in a way that knowingly collects personal information from minors without appropriate authority. If you believe information has been submitted improperly, please contact us so we can review and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in platform features, operational practices, or legal requirements. When updates are made, the revised version will be posted on this page with the latest effective date.

11. Contact Us